A simple digital experience for all government services
We offer a shared public-facing app that works with the systems you already have, giving people and businesses a consistent way to find, understand, and interact with services, without forcing program teams to change how they work.
Designed and built in Canada by former public servants.
Every department solved its own problem. That created a bigger one.
Each program team runs its own app or portal that only works for their service. Multiplied across all government services, and its easy to see how we've arrived at today's reality: dozens of disconnected entry points, inconsistent language, and repeated data entry.
A parent in need of healthcare, childcare and housing assistance has to navigate several different websites, decipher four different ways of describing the same concept, and answer the same questions about themselves six times. Many give up on digital channels or fall back to phone and in‑person, driving up cost and wait times.
It is the predictable outcome of every program digitizing independently.
Most options you can choose from fall short
Governments have tried to tackle disconnection with big, cross‑cutting technology solutions, but the options available to you rarely deliver the simple, accessible and connected experience you want. These solutions usually fall into two categories:
Content Management Systems
Content Management Systems (CMS) make it easier for program teams to publish information and give people a single place to start. They’re good at helping someone find a service.
But once a person clicks through, they still land in a different world for each program. New layout. New language. New login. The underlying interactions stay disconnected and inconsistent. From a citizen’s perspective, the maze is hidden one layer deeper.
Customer Relationship Management Systems
Customer Relationship Management Systems (CRMs) pull services into one solution with shared workflows and case management. With CRMs, the citizen experience can be much better and more consistent.
However, the cost is borne by program teams. They often have to align to a consistent set of standards, which means overhauling processes, changing policies, and reconfiguring systems. That is a lot of work and a lot of risk. Many teams won't do it, leaving them disconnected.
CMS are good for program teams but still bad for citizens, because the actual interactions remain siloed. CRMs can be good for citizens but are bad for program teams, because joining them often requires major operational change. Neither model offers you a connected experience that works for both groups.
Technology should work for you
Government program teams already have their own systems, rules, and ways of working. Overhauling all of that to be able to use a new solution is unrealistic - it is high risk and high effort. We take a different path. Our solution sits on top of what your program teams already have and focuses only on the part the public sees and touches - like what food delivery app did for restaurants, but for accessing government services instead.
One public app for all services
People get a single place to find services, check eligibility, complete applications, and send information to the right team, regardless of which program team or ministry delivers the service.
Program teams keep their tools and processes
Each program team continues to use its existing policies, back-office systems, and workflows. There is no requirement to re-platform or rewrite legislation, or change processes to use it.
We bridge the gap between the two
We work with program teams to translate their existing policies, forms, and rules into a consistent, plain‑language experience, and then connect submissions back into a team's current tools.
The result is a connected, predictable digital experience for the public that respects how government is really structured, instead of asking government to reorganize itself around a piece of software.
One place. One profile. Every service.
From a single app, people can...
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Find services in their own words
They don’t need to know which program team runs a service. They type “lost my job” or “opening a restaurant” and see what’s relevant.
Check eligibility instantly
Clear, plain‑language questions, not program jargon, determine whether they qualify, before they invest time in an application.
Fill out forms without starting over
Information from their profile is reused across programs. They enter their date of birth and address once, not over and over.
Submit directly to the right area
One click sends a complete, correctly formatted submission to the program team. No more missing documents or misdirected applications.
Your program teams shouldn't have to be software experts
Most government-wide digitization solutions hand program teams a tool and expect them to figure it out - or at least do the heavy lifting. The result is many different interpretations of “good enough,” and inconsistent quality and compliance. No one - the public or program teams - like it.
We offer you a different path.
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Share your program details
We meet with your team, walk through the service, eligibility rules, forms, documents, and current systems. No technical specifications required.
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We digitize it for you
Our team translates your program into plain language, aligns it to the citizen journey, and configures it in the platform. It's days or weeks, not months or years, to launch.
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People get a consistent experience
Your program appears alongside many others with the same look, language patterns, and experience, even though your processes are all different.
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You receive complete submissions
Applications arrive structured exactly as you need them, integrated with your existing tools, whether that’s a modern CRM, a legacy case system, or a shared inbox.
A smarter solution for leaders, not just another system
As a leader in the public service, you don’t need another "solution" that only solves part of your problem and creates problems elsewhere. You need a solution that improves the experience for the public while making life easier for program teams and government-as-a-whole. Our solution modernizes services without demanding a major transformation project first.
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Reduce the number of portals and apps you fund and maintain
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Concentrate security and privacy efforts on one solution
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Gain demand, friction and journey insights across services
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Deliver connection without forcing programs to change
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Demonstrate service improvements in weeks
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Reduce incomplete applications, and low‑value contact centre calls
Built for government-grade trust
Every piece of personal information is treated as if it were our own. The platform is designed so that people stay in control of their data, program teams only receive what they need to deliver their service, and governments can meet their privacy, security, and sovereignty obligations without adding more work.
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People choose what to store in their profile and can edit or delete it at any time
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Submissions send only the data that a program team needs to process that request
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Existing government systems remain the source-of-truth for tracking and decisions
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All personal data is stored in Canada, encrypted in transit and at rest
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Authentication and access controls protect personal information and submissions
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Designed around government privacy, security, and accessibility standards
Multi-factor Authentication
End-to-end Encryption
PIPA/PIPEDA Compliant
The connected experience your citizens expect, without the change you can't afford.
You don’t need to replace your systems. You don’t need a five‑year roadmap. You don’t need to turn program teams into software teams. You need a layer that makes what you already have feel like one joined‑up service.
The simple, accessible, and connected digital experience you want is within reach. Let us show you how quick and easy it can be.